If your complaint relates to your finance agreement. Available 7-days a week, some evenings. Candidates give an average difficulty score of 1.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Tapi Carpets & Floors. Tapi carpet range. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. If the price, following the home visit, is lower than the estimate, your contract will reflect the lower price. Exact arrival and completion times cannot be guaranteed due to the nature of the work. If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use. Book a convenient appointment online. Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations. Carpets are our thing. The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. If on inspection you have any doubts please contact the store as soon as reasonably possible. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. Approx. Where a delivery fails due to non-attendance of the customer or the receiver being absent, notification will be sent and you will be contacted to attempt re-delivery. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. 0345 640 7350. All vinyl flooring is cut at 10cm intervals with a minimum order length of 1 metre. If you require additional fitting services these can be arranged with the fitting partner in advance and quoted for separately. A carpet tog rating is exactly the same as a tog rating for a duvet - it's how good it is at insulation. Tapi Carpet may be responsive or may refuse to fix your issue. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity The return of Tapi is to be completed within 30 days of the customer receiving the product, ensure that the returned product is in good condition and is not damaged, customer take the cost of return. The length of time from placing your order to delivery to the store is based on several factors such as the type of flooring, or whether the colour/pattern/style chosen is in stock with the manufacturer. If you cant find the flooring youre looking for on our website, please contact usso we can assist you further. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. For purchases of Direct to Home products, a tolerance of up to 10% will be added. Don't worry, we promise there's someone there! You'll receive an email from us when your flooring arrives at the store, and you're welcome to contact the store directly for the most up-to-date order status. - Removing any offcuts leftover from the installation. Tapi Carpets & Floors has 5 stars! . In the year to December 2017, the latest set of accounts published on Companies House, Tapi Carpets posted a loss of 10.9 million, despite making sales of 56.9 million. Experience level Manager. Send. We will need to be made aware, at the time of purchase, if any items require more than one person to be moved safely. Approx. When you place an order for new flooring, we'll aim to get it delivered and fitted as soon as possible. Our flooring expert will help you find your dream floor in the comfort of your home. Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. I look forward to the supply, and fitting, of my chosen carpet, in the fullness of time, to the same high standards. The higher a carpet's tog rating, the better it'll be at keeping your room warm, so pick a carpet with a high tog rating if you'll be laying it over draughty wooden floorboards! A collection charge associated with these goods will be chargeable to return the goods to the 3rd party logistics partner and this will be deducted from your final refundable amount processed by the store you purchased upon confirmation of receipt of the goods by our logistics partner. Our . One of our flooring experts will pop round to your home with heaps of samples and help you choose a fabulous new floor. Enter details about your flooring requirements, and our Flooring Finder will recommend the right flooring for you. Editor, Marcus Herbert. Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. The Tapi Delivery & Care Package includes: When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. That way, if there's a mistake in the floor measurements, there's extra carpet to work with. Tapi reserves the right to release the customers order to the manufacturer only upon expiry of the 14 day period however, the customer can waive their right to cancel during the 14 day cooling off period should they wish to do so. Where interest free credit has been used as the payment option for your purchase or where your fitting has been requested to take place in separate fitting dates, all goods must be delivered to the customers home within 8 weeks from the order date. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. While the majority of our collection is available to order as samples online, we do have a few flooring ranges that can only be seen in the stores. You're also welcome to collect your order from your nearest Tapi store. Whilst many of the products we sell are available to purchase in square metres, our luxury vinyl tile and laminate flooring are purchased by the box. Order online or check stock in store. There are two reasons why there might be a line running along the length of your new carpet. We'll come to your home, or you can come to us. We know that changing your flooring can seem like a hassle not any more! Click on a basket to view added products or progress you order. The Free Wear Guarantee guarantees your carpet or flooring will not wear out within the stated number of years on the product. 90 day returns policy. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts. Engineered wood is an innovative alternative to real wood. Any damage which has occurred due to negligence, malice, removal, fire, water damage and similar events will void the warranty. Save . What to do if you can't reach an agreement with Novuna. Approx. Whilst our fitting partners can repair some subfloor issues, and we can also rectify any fitting issues under our 10-year fitting guarantee, we cant help with aesthetic flooring repairs. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Tapi Carpets & Floors for death or personal injury as a result of the negligence of Tapi Carpets & Floors or that of its employees or agents. Please confirm you would like to subscribe to our newsletter? Any unopened boxes which are returned will be refunded at 50% of the original box purchase price within the first 3 months of purchase. This can be found in our Tapi Care Guide. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. They can be contacted in the following ways: Further details can be found on the Financial Ombudsman Service website. Smart ways to shop with Tapi. Salary Competitive. Salary information comes from 1,148 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. 750 minimum order value. Book an online consultation with one of our team from the comfort of your sofa. This technique is know as carpet whipping, and it's a specialist skill. Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. We can also uplift and remove your old flooring for an additional cost, and this is something we can arrange for you when you place your order. Available 7-days a week, some evenings. Go for a shorter loop carpet as taller loops can sometimes snag on your pets' claws. Our Delivery & Care package also includes 8 weeks of storage, but if you're moving house, we'll be happy to work with you to sort something out if there are any delays to your move in date that are longer than this. We explained our budget and they were brilliant with helping us select the right carpet for our home. We want you to love your FLOR. Grab time with our flooring experts and all our samples to help you choose. Let us know the size and well whip your carpet into shape! Tapi Carpets & Floors Careers and Employment - Indeed.com Partnering with Tapi is unique. A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. Share. Senior Finance Manager. Where payment is made via an interest free agreement, our interest free credit service provider will allow a cancellation of the agreement within the first 14 days. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. Save up to 100 a year . Faultless service from Tapi Cambridge from start to finish. I initially spoke to a very helpful salesperson on the phone, named Balvinder. During their visit, you'll be able to compare different colours and styles to see if they match your furniture and dcor (however you won't be able to keep these particular samples). Our quote included: Laminate flooring for our hall, lounge and kitchen Underlay for all laminate flooring - Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes). Discover flooring inspiration for every room in your home. England Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH. If you'd like to see more than three samples, then it's a good idea to book a Free Home Visit. This will help us prevent delays and costs for aborted deliveries. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. The second reason is known as a line fault and is caused by an issue in the carpet manufacturing process, resulting in a visible line of higher pile along the length of your carpet that won't disappear over time. If the line doesnt disappear after one month, please contact your nearest Tapi store. When making a complaint, please make sure you provide as much detail as possible about your issue. If report of the fault is received within 14 days of receipt to the customer and the fault is accepted, a refund or replacement will be offered. | Read 50,081-50,089 Reviews out of 50,089 After moving in realised carpet wasn't suitable and called Tapi to ask what changing the order for flooring would entail and we were told this would just mean it would take longer but it was no problem and we proceeded to to a lot of preparations for flooring. Our quote arrived later that day via an email priced at 1840.98. Tapi Carpets & Floors Ltd nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect your goods during transit. We're more than happy to take orders over the phone, just call our Order Direct line on 03330 150 501from 9am - 6pm Monday to Saturday, and 10am - 4pm on Sunday. GL51, Cheltenham. Book a convenient appointment online. We reserve the right to apply a surcharge for a second delivery attempt and will request all costs are settled in advance of any agreed delivery dates. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. Tapi offers interest-free credit on purchases over 500. Sector Accounting - Public practice. | Read 50,121-50,140 Reviews out of 50,190. Cookies policy . Tapi Carpets & Floors Reviews 52,854 Excellent 4.8 VERIFIED COMPANY tapi.co.uk Visit this website Write a review Reviews 4.8 52,854 total 5-star 90% 4-star 6% 3-star < 1% 2-star < 1% 1-star 2% Filter Sort: Most relevant HW Hannah Wild 3 reviews GB A day ago Invited The best experience We booked in for someone to come and measure up for carpets. 40 minutes. Enjoy up to 4 years interest free with Novuna Personal Finance when you spend over 500. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. If it's in stock and there's a fitter available in your area, we can fit your carpet in a matter of days! The sale of Direct to Home products which are deemed to have been made off-site or at distance have separate terms and conditions and these are available via our website. If the price is higher by 15% you will be able to cancel the order and receive a refund of any monies you have paid, providing you have not already instructed us to proceed with the order. We are currently unable to support online orders; we always like our flooring experts to measure your home before providing a quote and going through with your order. These additional costs are to be met by the customer. We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. Book an online consultation with one of our team from the comfort of your sofa. Approx. Tapi carpets. Date of experience: 10 January 2023. Areas where foot traffic twist and turns are especially prone to changes in appearance. We will remove your old floor, take it away and fit your new one. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. Vinyl thatll rock your socks off! However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. We're frequently asked how much it costs to carpet a room, and the answer is that it depends on lots of different things: the type of carpet, the size of the room(s), how many rooms, the type of underlay, the location it will be fitted, and which accessories you choose, among many other things. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. Your chosen samples will be on your doorstepin 2-3 working days. The 50 will then be deducted from your invoice value when you place the order with us. Fitting costs are excluded from this offer as they're undertaken by a third party. Thats why we pledge to beat any totally fitted/on the floor bespoke carpet quote from another multiple retailer. Tapi Carpets & Floors reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Tapi Carpets & Floors shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Upload photos of your room and our flooring visualiser tool will let you see your choices in your home. Flattening will change the apparent colour of the carpet shading ("shading") and may be permanent ("pile reversal") and may appear to be random but this is not a fault. Where your choice of flooring is changing to a different type, e.g. Delivery of your flooring (without fitting) costs from 25. 1a Spur Road For areas under 12 sqm, a perimeter stick on two adjacent sides will suffice. We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. The best option for a pet-friendly carpet is one with a short pile. A price promise is offered on fully fitted carpet only and is not valid on any Direct to Home, laminate, luxury vinyl tile, vinyl, or engineered wood products. | Read 1,141-1,160 Reviews out of 49,241 Rest assured, we put your safety first. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. You . We're only happy when you're delighted, so it goes without saying that we take any complaints very seriously. Check they are for the correct colour, size, and options selected, and that they are examined for apparent faults or damage at the time of delivery and before installation. Its a common misconception that carpets will always look the same as the day they were fitted, however, this isnt quite true. For a perfect finish our products require a smooth, dry, clean and sound foundation. Pop in and see us! It is the policy of Tapi Carpets & Floors Ltd to change the name of all products to ensure each has a unique name within our product ranges. In this instance you qualify for the 10 year fitting guarantee and we will guarantee your satisfaction for 10 years from the date on your invoice. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. Closes 16 Feb 2023 Ref U2MJ1tB36qMS Job role Finance manager. For everyday carpet care, we have a carpet cleaning kitavailable to help keep your carpet looking as good as new. Fitters undertake to carry out their work with reasonable skill and care, but on rare occasions home dcor may be marked or scuffed during the fitting process. Let your imagination run wild in our Ideas Hub as you journey towards your dream floor! This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. Ive measured my flooring myself and have the measurements available, do I still need a home visit before I place an order? Tapi store remove your old floor, take it away and fit your new one without. Is stain resistant so any muddy paw prints or little accidents can found! Two reasons why there might be a line running along the length of 1 metre sides will.! Your quote to subscribe to our recommendations a shorter loop carpet as taller loops sometimes. Soon as possible about your issue in advance and quoted for separately may! Free home visit exact arrival and completion times can not be guaranteed due to nature. The lower price subscribe to our newsletter keep your carpet looking as good as tapi carpets refund policy. 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