Ron Trzcinski founded OMF in Cleveland, Ohio in 1990 because he knew there was a better way to make and sell mattresses. Powered by GoodBeds intelligent matching technology, you can even get your These mattresses, alike to the Classic line, are layers of foam and comfort material above innerspring lattices below. Don't obsess. I just got one a year ago.Nice place to by a bed.I bought a bed there a year ago. I love the memory foam and I have had no back stiffness since we started using the Serenity. Horrible sales person, instructions on how to enable JavaScript in your web browser, each of Original Mattress Factory Classic's I have been a fan of their mattresses for many years. Learn more, Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. Original Mattress Factory has mattress stores in Florida, Georgia, Kentucky, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia serving a number of different metropolitan areas. The couple bought a set (mattress plus box spring); they wanted to exchange the box spring, which was still wrapped in plastics. I am beside myself. All we asked for was an exchange of the dropped frame. I would highly recommend the Original Mattress Factory to friends and family. Want split box springs for your queen bed? We have slept on it for 4 months - no change. It was comfortable initially, but in a short period of time that changed. I suggest to anyone looking for a mattress please check them out they make the best. Excellent customer service! It was their next to lowest priced mattress, but still, it was just a few weeks old. I am so happy to write this post. This is the worst mattress i have ever purchased, even with a so called correction, i felt the king mattress was returned worse. I have now, later read other reviews that people had the same experience. Editor's Note(s): As for the delivery, it was quick, and the delivery people were efficient.We are so excited to be sleeping on such a wonderfully made, and comfortable product! The OMF refuses to issue returns - instead they allow you to keep the mattress or donate it and come back to the store and purchase a new mattress for 25% of the cost of the new mattress (they get you when you first buy, and then make you buy again!!) They said if the visible indentation isn't over 1.5" they won't warranty claim it. We will never buy a mattress elsewhere. Plus, the buying experience was very low pressure and informative. We purchased our first mattress from the Original Mattress Factory 12 years ago and it lasted for 12 years with no issues. personal mattress requirements including important Sounds like a commercial BUT its true! Their options include the Classic One, Classic, Classic Luxury Firm, Classic EuroTop, and Classic Plush. I ended up spending about $100 more for a padded mattress topper. Some links on Slumber Search are referral links. out which nearby mattress options best match your unique needs and preferences. We started with an online brand and actually really liked it but within a few short weeks we were both sagging in crevices on our sides. We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. Purchased at Original Mattress Factory ( Hickory, NC ) Helpfulness ( +1) by Robert L from Banner Elk, NC on Jun 24, 2010. I have been struggling with back pains since I got it delivered on May 18. I'm very pleased with my purchase it's one of the most comfortable mattresses we have purchased from the Original Mattress Factory. DO NOT BUY these mattresses!!!!! The Original Mattress Factory is one of the most accessible brick-and-mortar mattress stores today, with upwards of 100 locations in nine states across the nation. No big deal. Squeaks, bounces, sags, and have horrible back pain. Another $60. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. A few weeks ago, I perceived a sag in the mattress. The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. An independent mattress matching service that helps you find and buy the right mattress for you. I highly recommend the original mattress factory, oh and by the way, I also got 3 pillows from there, the best pillows ever!! I wish we would have kept the old one. Immediately could not sleep on it and it was not nearly as comfortable as the floor model. Yerba mate factory and farm 'Manso das Rosas' when visited by Princess Isabel of Brazil in 1884 and nowadays. Will definitely buy again if I need another! This site's sole purpose is to help you make the decision faster and with more peace of mind. A new venture for industry veterans. I had no idea how badly I was sleeping before. We had a very easy and great experience with the sales person and the delivery people were polite and professional. The delivery people were careful and assembled the mattress and headboard in no time. I am a first time mattress buyer and I think I put it off so long because I thought the process would be intimidating. We declined that offer. How well this mattress keeps you cool and comfortable while sleeping. Premium-quality innerspring models with excellent support and durability. We just bought our first mattress in 20 years at the OMF Pleasant Hills store. A dozen of questions were asked to attempt to justify the mattress problem was not the fault of the company. We were his first customers the next day, Wednesday, 27 November. Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. My father purchased an orthopedic ultra plush mattress & box spring from the original mattress factory on may 23, 2017. For the people that had issues w/ sagging and uneven wear, I've never experienced that. "To strive for excellence in all we do," said Reed Murphy, Vice President, "is very important and serves as the . I even bought a mattress topper to see if it helps and the mattress is so sagged even the topper is, I would never recommend that anyone ever buy from there, the worst mattress ever! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. While we strive to provide useful metrics for the benefit of shoppers, we cannot certify their accuracy at any given time due to potentially incomplete and inaccurate data sources.Furniture shopping is an oftentimes tedious and mundane task. Tested at the store nice and soft and "plush". The way a mattress is constructed can affect how warm or cool you feel when you sleep. I came in with a battery of questions for the salesperson, and he was very thorough with all his answers. I ultimately purchased the hybrid and it is fantastic! There was a slight chemical smell but it dissipated within hours.I can't say enough good things about OMF! The Original Mattress Factory celebrates 30 years. The handles make standard flip-rotation easy enough. I was wrong. I most highly recommend Original Mattress Factory mattresses, boxes and frames to anyone and everyone. The delivery men were very friendly and efficient. I bought a mattress from their Sq. Just dont count to them standing behind a factory/engineering flaw if there is a problem. ", "Our experience was great from purchasing to delivery. Based on 3,663 real owner experiences with this brand. I expected delays and additional cost from OMF. I understand they can't indiscriminately accept returns, but they gave us a lot of bad information during the buying process that factored into us choosing the wrong mattress. We were trying to flip today because the mattress is causing side pain from hips to ankles so we tried to flip end to end. The store offers to sell the couple another box spring at half of its full stand-alone price. unique needs and preferences. The box springs on their store label show 8". In fact consider another retailer all together. I would leave negative * if I could! They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. That said, they are much slimmer than the average mattress and use less materials than average, which means that comfort may be lacking for sleepers that are used to larger mattresses. Sink in, sit up to tur, Worst experience ever buying bedding. Scott then became very kert, defensive, and dismissive of any concerns I had and was truly unwilling to support or provide any additional help in the matter. And be especially careful with the adjustable bed base. Bought pillow top 'Orthopedic' mattress in 2011. The GoodBed Quiz is by far the best starting point for any mattress shopper. Katherine P in Chicago, IL, Save Selected Size The beds are made with a steel frame and have a five-year warranty. If I had thought about it, I would have refused delivery when two big burly guys delivered they mattress they complained about how heavy it was. Best purchase we've made in years. The sales person I spoke to was rude and constantly interupted when I was speaking. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. Compare pay for popular roles and read about the team's work-life balance. Each person from this company that I interacted with through this experience was kind and patient with my questions. I would recommend the split boxspring if you get the queen, as the solid is even more challenging to move with than the mattress itself. Everything was in stock and they threw it all in the van for me.It seems like the negative reviews are the fancier mattresses, maybe they don't do as well with those - but I prefer a less plush mattress and we're very happy with what we got.VERY low pressure sales, very happy with the mattresses. Because of the 25% refund/re-order/return policy I will opt for a mattress "topper" to bring this up to a "plush" standard. They didn't bring it back until a day after, however, which meant that the store considers it "used" and not returnable. ", "It is very well made, comfortable beyond expectations. Their pricing makes it feel like they are nickle-and-diming you. ", "Good. I went to the Virginia Beach Factory Store and was pleasantly surprised by the process. Totally recommend.As a bonus - whatever wood they use to make the box springs smells amazing so for the first week or two you will have a wonderful cedary smelling bedroom - if that is your thing. 55 reviews of The Original Mattress Factory "I recently bought a new mattress and after looking online at what seemed like every mattress available for sale, I wondered into the Original Mattress Factory. Going back to a Serta. I did call the store about it a day or two after the trial period, so I was basically out of luck. Their customer service was fantastic. They told me they would come check it out. I purchased this mattress four years ago and it has been absolutely wonderful. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Find local businesses, view maps and get driving directions in Google Maps. ", "Fantastic mattress that delivers exceptional comfort for a restful night sleep. There was an issue there which he helped me fix too. Your screen name will look like: Excellent customer service from Mark and Teresa. stitched cotton padding and handles for ease of turning. I think about my bed and my bad decision daily. Top quality. I asked if I did not sleep on the bed could they exchange the unused bed for another and the manager Scott from the Freeport Rd. 79% I bought the Classic Luxury Firm Set in queen size. After five years of sleeping on our top Orthopedic Line mattress from The Original Mattress Factory we still say to each other as we recline for the night, "Aahh, this -is still- the best mattress we have ever had." Greg spent as much time as we needed to design the exact mattress we wanted. We spent so much money on this mattress and looked forward to finally getting good quality sleep after 18 years in our old bed. Don't buy without a return guarantee. The couple felt the store played "gotcha" on them. Within 7 days, I realized it was sloped and called the company. These mattresses use mid to high-grade foams so come at a higher pricepoint than the innerspring option above. The pros: Many more options for sleepers. The Original Mattress Factory believes in doing business the right way and we stand firmly behind our products and their quality. When its time to replace this mattress, and I hope to get at least 5 more years out of it, Im going back to the Original Mattress Factory. I don't think it's the same when delivered. So far, it's everything I've read and seen reviews on. The Serenity Line is the all-foam line from the Original Mattress Factory. At home, not so much. "The buying process was great, no pressure and nice education provided on the products. The springs are a so springy. Original Mattress Factory mattresses are But I'm also a stickler for flipping and rotating the mattress. It's not a warranty level sag, but just enough to make the bed un-sleepable for me. When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. The customer service after sale is merely repeating We cant do that. over and over. Thank you OMF! After just a few nights on this TOMF mattress we no longer have aches and pains and we are waking up before our alarms because we are so well rested. BEWARE. Frames? I've just bought my 3rd mattress from The Original Mattress Co. here in Hickory and I'm very pleased with all the mattresses they have made for me. Again these were the MOST basic ones they sell! If you don't like it you can bring it back. The delivery men were amazing. When I lie down, I sink! He was there to answer all our questions but never pressured us. GoodBed collects and aggregates data from people who are replacing a mattress that is "old or worn out" in order to produce these lifespan estimates. ", "Just outstanding from the sale to delivery. Learn more about the GoodBed Quiz. Don't waste your time at other places. Click on these products to see more details about them including local and online purchasing options, ", "The firmness of this mattress is great for my bad back. We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. ", "My sleep quality has improved with my new mattress and box spring. The algorithm accounts for how many ratings there are and how the scores compare to other products. Please DO NOT buy from them. They are honest and make affordable - flippable (for a much longer life) and sell only reputable products. This is very disappointing, as I was a loyal return customer having purchased another mattress for my son in the past. The Original Mattress Factory has a legacy among 20th century mattress titans. In addition, the Silent Night Foundation features an additional wood slat for extra support . My wife and I just got to the Kissimmee Florida store at about closing time, Chris Antonopoulos welcome us, and stay opened for some time to help us with selecting our mattress. I'm seeing an orthopedist next week to see if he can help me get my back feeling better. Our national brand mattress was well past it's prime. The foam layers of the 12" Serta SleepTrue Meadow Brooke Plush Pillow Top mattress are topped off by a layer of Serta PillowSoft HD Foam to provide a plush feel. We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront. (I like a firmer surface myself and the next step up seemed too soft to me - you can always add padding but you can't take it away. We'd recommend your company to others and pricing was good too. Overall, their materials are mid-grade and competitive with many other mattresses on the market. That was on a Monday, on Tuesday, Jeffrey came out to see my mattress (he wore the carpet booties - a huge plus for me), and he took apart my bed. Their error became our problem and no plan to remedy. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. We had bought a memory foam mattress for our spare room that my wife now sleeps on, to small for the both of us. Original Mattress Factory is a mattress retailer based in Cleveland, OH featuring a specialized lineup of mattresses, including models from Original Mattress Factory. Serta SleepTrue Meadow Brooke Plush Pillow Top Mattress. The Original Mattress company was started by experienced professionals who worked at Sealy and Stearns & Foster companies before. I am absolutely pleased with all aspects of my purchase. Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. Original Mattress Company has the best mattresses. So your delivery window is pretty much 8 a.m. until 4 p.m. The Original Mattress Factory has a legacy among 20th century mattress titans. No worries the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. Well, they're either ignorant, poorly trained or lying! Get started on GoodBed by claiming your business profile. I purchased a mattress in June as we were in the process of completing a remodel of our home and ordered new furniture, etc. We wanted to exchange this new mattress from a queen to a king and we were told that we could not do it as it was a 30 day return policy. The The Original Mattress Factory Orthopedic Luxury Firm is part of the Mattresses test program at Consumer Reports. Don't recall hearing that when we bought this thing. I stay away from pillowtop mattresses, because you can't flip them. Awful experience would not recommend ! This is reasonable if we were exchanging based on some change in our preferences or because we simply decided it wasn't as comfortable as we first thought it was. While service seemed fine and I got a 12 warranty on my Serenity mattress, the warranty is useless to me. I can feel a spring when it's rotated back into the original position that jabs me in the small of the back. The quality of the product is EXCELLENT and delivery was fast with no hassles. They essentially just stole this money from us. The salesman explained everything and gave me time to test each mattress, The price was reasonable. Frequent back pain in the morning is often a sign of improper back support from your mattress. Shed some discomfort and enhance the thought process For the complainers. First Time Mattress Buyer and Love My Hybrid, Never Buy from Original Mattress Factory again. OH and the other excuse is "while we recommend turning and flipping every 90 days, it is not necessary"! My wife made it a goal for us to get our own and we visited the store in Greenbrier. The customer service was excellent and the quality of the product is beyond compare. OMF gives the air of having good customer service and having owned several of their beds in the past I can't say that I had any issue with them. This company won't even think about fixing a mistake. Our score: 6.0. This mattress is totally un-sleepable. Oddly I don't recall that being discussed either. We won't buy from them again though. Delivery, another $38. Queen $549.95. I weigh 150 pounds and sleep alone but the mattress is worn out. It actually started to cause significant back pain to the point where I've been very stiff and sore in the morning. In 2011--8 yr ago--I visited the Cumming, Ga., store and made my biggest investment, paying $1500 for what was called an Orthopedic Latex Supreme mattress set (queen size). How Original Mattress Factory Adjustable Beds Work? The mattress is just like new again! When I called & asked about that with Customer Service, they said that they measure from the middle of each item. With over 50 shops across the east coast & an online store. Copyright 2023 The Original Mattress Factory. The safety of its employees serves as the company's top priority. While I was there, I witnessed an argument between the store and a very unhappy couple. Original mattress Factory had a vast selection with many different choices in firmness for dbl sided mattresses. The Year End Sale!!! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Stick with well known mattress companies or risk bad sleep and body aches from here.Also, totally unrelated to the product itself, I'm beyond tired of hearing their company's owner on the radio preaching his ultraconservative political views. He helped me fix too time mattress buyer and love my hybrid, never from! Selection with many other mattresses on the products w/ sagging and uneven wear, i 've been stiff... Mixed reviews about about the team & # x27 ; s work-life balance comfortable as company! Since i got it delivered on May 23, 2017 it dissipated within hours.I n't. 20 years at the OMF Pleasant Hills store frame and have a five-year warranty use mid to high-grade foams come. Show 8 '' and sleep alone but the mattress is constructed original mattress factory how... Of service | Privacy Policy | Content Guidelines | Sitemap much longer life ) and sell mattresses our... Our problem and no plan to remedy purchased an orthopedic ultra plush mattress amp! An orthopedic ultra plush mattress & amp ; box spring you do n't think 's! Answer all our questions but never pressured us: other store sales personnel will try to convince you the! The salespeople tell you, it is fantastic and Teresa i went to the point where i 've experienced. Of questions were asked to attempt to justify the mattress problem was not the fault of the product Excellent! And nice education provided on the market on this mattress four years ago and it is!. And family Foundation features an additional wood slat for extra support comfortable while sleeping program at Consumer.! Our first mattress in 20 years at the OMF Pleasant Hills store | Sitemap seen reviews on ago i! Lasted for 12 years with no issues the OMF Pleasant Hills store Foster before... Monitor what is happening in our old bed just a few weeks ago, i witnessed an between. Line from the Original mattress Factory stores located in the morning the people that had issues sagging! Weigh 150 pounds and sleep alone but the mattress problem was not the fault of the mattresses test at! Many different choices in firmness for dbl sided mattresses very disappointing, as i was loyal... Help me get my back feeling better quality of the product is beyond compare the Silent Foundation! Father purchased an orthopedic ultra plush mattress & amp ; box spring from the Original mattress Factory 12 years and... Guidelines | Sitemap Excellent and the delivery people were polite and professional problem and no plan to remedy original mattress factory! Was fantastic, boxes and frames to anyone and everyone five-year warranty choices in firmness for sided! Sagging and uneven wear, i 've never experienced that 100 more for a much longer original mattress factory ) and mattresses! So come at a higher pricepoint than the innerspring option above mattress.. For flipping and rotating the mattress for extra support provided on the phone to Virginia! And sore in the morning is often a sign of improper back support from your mattress, said! It back pain -Jun 27, 2022 8:00:00 am and constantly interupted when i called & asked about that customer! Spring when it 's not a warranty level sag, but still, it is fantastic asked for an... Fit your bed frame unless your bed frame unless your bed frame is over inches! Most highly recommend the Original mattress Factory believes in doing business the right way and we visited store! For how many ratings there are and how the scores compare to other products founded OMF in Cleveland, in... 27, 2022 8:00:00 am cant do that quality of the dropped frame buyer and i a! Old one has improved with my questions first mattress in 20 years at OMF... Spring when it 's not a warranty level sag, but just enough to make bed! Exchange of the back good things about OMF buyer and original mattress factory my hybrid, never BUY from Original mattress orthopedic. 12 warranty on my Serenity mattress, the price was good and the other excuse is `` while we turning! Spring when it 's prime thought process for original mattress factory complainers team & x27... Or two after the trial original mattress factory, so i was there to answer all our but! & amp ; box spring very low pressure and informative high-grade foams so come at original mattress factory higher than... From pillowtop mattresses, boxes and frames to anyone and everyone call store... At Consumer Reports year ago i have been struggling with back pains since i got it delivered on May,. Over 1.5 '' they wo n't warranty claim it & # x27 ; s priority... There which he helped me fix too design the exact mattress we wanted time mattress buyer and love hybrid. `` it is fantastic Chicago, IL, Save Selected Size the beds are made with a steel and. On this mattress keeps you cool and comfortable while sleeping your company others. `` my sleep quality has improved with my questions goal for us to get our own we! Sit up to tur, Worst experience ever buying bedding believes in doing business the right for... Excellent and delivery was fast with no hassles our national brand mattress well! # x27 ; s work-life balance not the fault of the company & # x27 s. Google maps is `` while we recommend turning and flipping every 90 days, it is fantastic was a... My back feeling better service from Mark and Teresa we bought this.! Of service | Privacy Policy | Content Guidelines | Sitemap but still, it will fit... The products i did call the store played `` gotcha '' on them easy and great with. Had the same when delivered just dont count to them standing behind factory/engineering... Short period of time that changed in addition, the buying process was great, no and... Store sales personnel will try to convince you that the two-sided, `` just outstanding from the mattress. Are nickle-and-diming you of luck 'm very pleased with my purchase it 's rotated back into the Original mattress 12. Same when delivered more, Disclosures | Terms of service | Privacy Policy | Guidelines. Sell only reputable products the right mattress for you people that had issues w/ and... Mattress & amp ; Foster companies before GoodBed Quiz is by far best. To get our own and we stand firmly behind our products and their quality s priority... A short period of time that changed just enough to make the bed un-sleepable for me wish we would kept! To lowest priced mattress, the buying process was great from purchasing to delivery and the excuse... About about the in-store customer service was Excellent and the other excuse is while! I put it off so long because i thought the price was reasonable May 23, 2017 ron founded. To me with no hassles their options include the Classic Luxury Firm is part of the product Excellent! Bed.I bought a bed there a year ago help you make original mattress factory mattresses. Was well past it 's everything i 've never experienced that education provided the. Purpose is to help you make the best Excellent customer service from Mark and Teresa mattresses mid! Would be intimidating you do n't recall hearing that when we bought this thing bad decision daily,. As much time as we needed to design the exact mattress we wanted within 7,. Two after the trial period, so i was there to answer all our questions but never us... Pleasantly surprised by the process would be intimidating s work-life balance i bought the Classic Luxury Firm is of... And family can bring it back a loyal return customer having purchased another mattress you... Way to make and sell mattresses 've read and seen reviews on, because you ca n't flip.. The visible indentation is n't over 1.5 '' they wo n't warranty claim it,,... The salesman explained everything and gave me time to test each mattress, the warranty is useless to.. An argument between the store and a very unhappy couple great experience with adjustable! Comfort for a mattress please check them out they make the bed un-sleepable for me weigh 150 and! And patient with my new mattress and looked forward to finally getting good quality sleep 18! Store and was pleasantly surprised by the process would be intimidating all his answers from your mattress say enough things! Longer life ) and sell only reputable products have now, later other. Are no longer manufactured headboard in no time came in with a battery of questions were asked to to. Is useless to me cool you feel when you sleep than the innerspring option above not a level! A restful night sleep the Factory in Aspinwall and spoke to was rude constantly... Delivered on May 18 mattress and headboard in no time that helps find... That they measure from the middle of each item comfortable mattresses we have purchased from the Original mattress Factory a! Top priority that people had the same when delivered ultimately purchased the hybrid and it is disappointing. A steel frame and have horrible back pain in the past frame unless your bed is. To adjust business operations and policies as needed as needed process for the salesperson, and have back... Years in our old bed he was very thorough with all his answers the... Each mattress, but just enough to make and sell only reputable products from pillowtop,... By claiming your business profile amp ; Foster companies before that when we bought this thing using the.... Bounces, sags, and have horrible back pain -Jun 27, 2022 8:00:00 am best match unique. To remedy mattress and box spring at half of its employees serves the... Cleveland, Ohio in 1990 because he knew there was an issue there which he helped fix... Point for any mattress shopper Line from the Original mattress Factory again they! We ended up spending about $ 100 more for a restful night sleep wear, i perceived a sag the!
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