Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. I am not complaining about the crossing or the staff on board. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Plus special offers on kids meals are available on all crossings. Would have liked a smoothie or ginger beer. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Before this, you can only receive a partial refund via a travel voucher. Phone. . (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. Hangry moments are avoided with childrens menus in all restaurants. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Useless. Highly recommend crossing with deluxe cabin. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Useful1. Since 2017. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. The staff were very helpful and supportive for us and we really appreciated their help. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Cancellation: 0 - 13 days before travel. So essentially these new Standard and Flexi tickets represent a price increase. read more. DoNotPay can help you complete a chargeback request quickly and easily. I am sorry for the disappointment caused but hope you understand the need for change. So if you want instant authenticity the moment you arrive in France, youll find it here. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. But what annoys me is having altered your crossing if you need to . I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Anyone can write a Trustpilot review. Refunds can also be acquired in the form of vouchers. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Call 0330 159 7000. Each ticket has a different price set and provides better comfort. We understand that this is not the service that our customers have come to expect, so I do apologise. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. The ribs dry and stringy. read more. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Just been offered a free bottle of water, due to EU regulations apparently. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. How is one supposed to contact this company? read more, Ferry Portsmouth to Santander. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. We travelled from Plymouth to Santander, Spain on the Pont Aven. Dear Dean, Thank you for taking the time to write a 4* review. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Usually, you can cancel your ticket within 24 hours of booking to get a full refund. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. The circumstances were explained with no sympathy shown. Verification can help ensure real people write reviews about real companies. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. I will read the page again so fear not. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. The self service restaurant food was adequate but the choice of cold drinks was poor. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. But that's far from all that's . Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. I'm sorry to hear of your dissatisfaction with our prices on this occasion. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. First we were not advised that you had to make a reservation at the main restaurant. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? . The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Brittany Ferries has a very limited refund policy. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Family friendly Brittany Ferries understands that family travel plans can change. Important . The explanation given was totally unacceptable. 2023 Trustpilot A/S. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Thanks to the crew for looking after us. Is BF really so inflexible? Bring a dish to pass and your appetite to the final pot luck dinner of the season. We look forward to welcoming you on board.. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Welcome Brittany Ferries UK. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Find the Chargeback Instantly product on DoNotPay. Also purchased flexi ticket six days later you gave free upgrade when booking. Estimate Value. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. This makes it a convenient way to take your car on holiday with you. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. We have helped over 300,000 people with their problems. 20/20 per amendment within 4 hours and after outward sailing : . If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. 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