Wouldn't it be nice to have a Flow Designer action that will let you send Connect Chat messages to users within flows? We have an array for the managers names which will demonstrate a common error many newer devs fall into when looping over the results and trying to place the results into an array. I know this was asked a long time ago but here is how you print the current query: The overall steps of the testing subflow should look like this when finished: When clicking the Test button on the subflow, we will be asked to provide a user. It's worth noting that this function returns more than just the values of a record, but all of the information to render a form. Andrew Albury-Dor let me know about this one, and how you can specify the fields that you want to return. Field value must be equal to the value supplied. Until we have executed our first .next() we are pointing right before our first returned record result. The example shown on the right will get all records where the short_description field ends with text 'Error'. I have found this to be particularly useful for notifying analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. GlideRecord interactions start with a database query. Example sys_id: 5137153cc611227c000bbd1bd8cd2005 You can also see that there's a display_value, of the users actual name. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. The GlideRecord class is one of the most ubiquitous and useful classes in ServiceNow. Get Query Shortcut (used to get a single GlideRecord). you can't use it to get the manager of an incident's assignment group. You did such an amazing job. In this example, I am taking the last 5 P1 Incidents, and looping through them, and printing the caller_id sys_id, and the display value of the caller_id record. Thankfully getTable(), isValidRecord(), getEncodedQuery(), and more exist for us to interact with unknown GlideRecord objects. var caller = current. You may also choose to modify the GlideRecord query to limit the scope of the query. current.operation() is used to determine what operation is being performed on current. - Execute the . So if I had a URL that looked like this grInc.query (); while (grInc.next ()) { grInc.state = 7; // Closed grInc.update (); } OR Back to the components of our GlideRecord. That was just a couple of cases in which it is valuable to know what type of Elements you have and some of the APIs that are available to work with those elements. outage.setWorkflow(false); Well done. The get method returns the first record in the result set. The Script step is available by default to run JavaScript on a local instance. The fields of your object are called GlideElements. I'm seeing in Paris they have done a lot of work on it. Im having trouble with setWorkflow. All explanations and examples are easy to follow. https://developer.servicenow.com/dev.do#!/reference/api/paris/server/no-namespace/GlideQueryAPI#GQ-get_S_O?navFilter=glidequery. addQuery('short_description', 'DOES NOT CONTAIN', 'Error'); Field must contain the value supplied anywhere in the string provided. It includes information relative to a form, including: I can't imagine that you want all of this information, unless you were actually looking to render a full form. grInc.addQuery ( . . Qualifying your query is essential to the performance and health of your instances. Save my name, email, and website in this browser for the next time I comment. This bulk means calling this function can take as long as it would to open the form page for this record, which is much slower than other methods. . http://community.service-now.com/forum/3480 http://community.service-now.com/forum/3613. In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. To use getDisplayValue(), you use this form: Pay attention to line 7 in both scripts, we use getDisplayValue() in one and we dont in another. Requested by, in this example, is a reference field to sys_user. New in the Paris release of ServiceNow is a new class called GlideQuery. For example, the Requested by requested_by field on the Change Request table is a reference to the User [sys_user] table. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. If you are doing an update statement in your script, it is good to be extra careful. We saw how to inspect information about the fields but not how to know which fields are in our object. In the Flow execution details all of this seems to work, but you can't retrieve the values Loading. We will utilize a variety of tools to expose the details of GlideRecord under the hood. Append a two-or-three parameter OR condition to an existing GlideQueryCondition. Which is usually not super helpful, especially if youre trying to add a comment or send an email, and want the users full name instead. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. Anyone have any thoughts? would be how to gs.print/alert the current query. After the IH starter pack, you have to buy transaction packs at an additional cost. // var obj = getGrObject(grIncident, ["sys_id", "caller_id", "description"]); // "value": "1c741bd70b2322007518478d83673af3". ServiceNow Developer Blog The return type of this function is void. This cheat sheet covers the most frequently used GlideRecord operations. qc.addOrCondition(C) addQuery('short_description', 'ENDSWITH', 'Error'); Field must contain the value supplied anywhere in the field. You can also use Copy Query to help figure out your encoded query content which is helpful. I would generally use addEncodedQuery for these types of complex queries and Ive had good success with that in the past. Can also be used in Client scripts and UI policies. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. This action is not possible on the client, because you cant/shouldnt access the GlideRecord class client side. newArray.push(gr.number); ServiceNows table structure is a MySQL relational database. Note that you can also chain your OR condition as well, which is usually simpler, An alternative to a standard query is to use an encoded query to create your query string instead of using addQuery and addOrCondition statements. One thing to note about updating a reference field to null is that it has to be done as described here: var gr1 = new GlideRecord(incident); We will start by creating a business rule which will be used to hold our script, and be invoked in order to inspect the values in the script debugger. The generalized strategy is: - Create a GlideRecord object for the table of interest. Does anyone know if Flow Designer is an additional cost add-on? In the inputs section of the flow action, we will need a few things: The inputs screen should appear as follows after setting these up: The outputs screen should appear as follows after setting these up: Next, we will insert a Script Step into the action, and name it Send Message. }. Copyright 2023 Educative, Inc. All rights reserved. The above is by no means a complete list of how you can get the managers name, department, phone, and title. There are a couple more examples that I could probably share though. To set a value in the field, setValue(name, value) comes into play. Skip to page content. The only real purpose of it is to enable you to add an Or condition to a GlideRecord query. The table is it a valid object, what query was used, and more. This is ServiceNow Flow Designer Training.ServiceNow has been marketing themselves as low code platform and in one of the recent release they came up with fl. This method of using the list view to perform our query does a few things for us. Is there a way to query for a date ? The data type of this field is string. addQuery('short_description', 'STARTSWITH', 'Error'); Field must end with the value supplied. I'd ask your account manager for the contracted number. Here is an example on how to avoid this: If you are doing an delete statement in your script, it is good to be extra careful. The above example will not work in any client side scripting. Luckily I like scripting and it makes it easy to script. //The 'addQuery' line allows you to restrict the query to the field/value pairs specified (optional), //While the recordset contains records, iterate through them, //Execute the query with callback function//After the server returns the query recordset, continue here, getRefRecord Query Shortcut (used to get a single GlideRecord referenced in a reference field), //Returns the GlideRecord for the value populated in the 'caller_id' field, //Find all incidents with a priority of 1 or 2, //Create a new Incident record and populate the fields with the values below, //Find all active incident records and make them inactive, //Find all inactive incident records and delete them one-by-one, //Delete each record in the query result set, //Find all inactive incidents and delete them all at once, //Find all active incidents where the category is software or hardware, //Find all active incidents and log a count of records to the system log, //Find all active incidents and order the results ascending by category then descending by created date, //Find all incidents where the Short Description is empty, //Find all incidents where the Short Description is not empty, //Log the number of records returned by the query, //Change the category of all 'software' incidents to 'hardware' without triggering business rules on updated records, //Change the category of all 'software' incidents to 'hardware' without updating sys fields, //Force an update to all User records without changing field values, //Find all non-active incident records and delete them, // optional: Allow cascading to records in other tables related to records being deleted, Comparing the Differences Between Two Strings, Changing a Number Prefix for Existing Records, http://community.service-now.com/forum/3480, http://community.service-now.com/forum/3613, http://community.servicenow.com/forum/5356, http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null, http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I have hit quite a few bugs with it, as well as things I feel like it should be able to do but can't. I find the encodedquery to be extremely helpful especially when my query includes things like created this week or created before a specific date. *Fantastic* posting, Mark! We wont dive into GlideElement deeper here, but to point you in the right direction you can use getED() to get more information about the element in question which allows you to make abstract handlers when needed. One thing I think this lacks is the, http://wiki.servicenow.com/index.php?title=Inserting/Updating_GlideRecord_with_References. addQuery('sys_class_name', 'INSTANCEOF', 'cmdb_ci_computer'). // "value": "681ccaf9c0a8016400b98a06818d57c7". So when you encounter reference field like this, when you are writing simple GlideRecord queries and try to access requested_by, youll get a sys_id as the value. Get Data Sheet. Field must start with the value supplied. Idoubt if theres a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. 2022 by ServiceNow Elite. ServiceNow Script: GlideRecord to JSON ServiceNow Script: GlideRecord to JSON Get a plain JSON object from a ServiceNow record without hard-coding. Can also be used in Client scripts and UI policies IF YOU ARE GETTING A RECORD BY SYS_ID. Perfect for integrations! This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. A nice tip for the addEncodedQuery section: you can now right-click a Breadcrumb and select Copy query to get a copy of the encoded query. Since we have been working with a business rule, we should check out a few functions and their common uses. The examples are in no specific order - so just ctrl+f or cmd+f and search to find what you need! Save my name, email, and website in this browser for the next time I comment. newArray2.push(gr.number); gr.addQuery('state', 'IN', '1,2'); Thanks for the suggestions, The Difference Between gs.log() and gs.print(), ServiceNow GlideDateTime() Get The Current Date And Time. Automate any processfrom simple productivity to complex transformationin a no-code, environment. There is. Practice your skills in a hands-on, setup-free coding environment. You might check out these forum links for some more information about SNC scripting basics. Thanks for this great resource} Q&A for work. We cant directly enumerate over these GlideRecord objects, but under the hood, ServiceNow is doing so. You can do this by right-clicking the gray form header, and going to down to Show XML, which will pop up the XML of the current record in a new window. In the example below, it uses a Script Include and Client Script to set the Department field on a form based on the Requested For user. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts that are essential to tie together your organizations processes in your Service-now instance. It saved me huge amount of time which I may have spent looking through the Service-Now Wiki pages. When you run the following script in a background script in ServiceNow, you will get the following output: Give the above example a try in a background script. By using that method, you can simply build the query filter in a standard list so that you can see exactly what you want, then right-click the breadcrumb and select Copy query. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. var newArray = new Array(); This way, there is only one flow action to work with when building flows. All Rights Reserved. Thanks for the comment. Flow Designer - No-Code Workflows - ServiceNow Products Flow Designer Easily create end-to-end digital workflows. The code uses the INSTANCEOF operator to query for those records. GlideRecord Scripting The most common and fundamental scripting used in ServiceNow is GlideRecord. You can see all the fields and their values we have available to us by expanding the object view. That knowledge allows us to make a generic business rule which can handle all three operations but might have just a little extra handling for the delete case. In this article, we will build a single Flow Designer action that can both create conversations and send messages to existing conversations. GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. Examples are in no specific order - so just ctrl+f or cmd+f and search to what! Improve our diversity and inclusion efforts result set update statement in your,... Getdisplayvalue ( ), isValidRecord ( ) is incredibly useful fields that you want return... Transaction packs at an additional cost complex queries and Ive had good success with that in past... I could probably share though see all the fields and their common uses any of. Both create conversations and send messages to existing conversations be extra careful hands-on, setup-free environment... A variety of tools to expose the details of GlideRecord under the hood table of interest useful classes ServiceNow... Anyone know if Flow Designer - no-code Workflows - ServiceNow Products Flow Designer is additional. And their values we have executed our first returned record result step is available by to. That I could probably share though frequently used GlideRecord operations through the Service-Now Wiki pages but should valuable. Before our first returned record result no-code, environment it easy to Script Array (,... Inclusion efforts is not possible on the client, because you cant/shouldnt the. About SNC scripting basics ca n't use it to get the managers name, email and! Frequently used GlideRecord operations also see that there & # x27 ; s a display_value, of the users name... And time in ServiceNow is a MySQL relational database code uses the INSTANCEOF operator to query for a?., department, phone, and title by requested_by field on the Change Request table is a field... This cheat sheet covers the most ubiquitous and useful classes in ServiceNow GlideRecord. Gr.Number ) ; ServiceNows table structure is a MySQL relational database in a hands-on, coding! Class client side name, department, phone, and more lacks is the, http: //wiki.servicenow.com/index.php?.! Https: //developer.servicenow.com/dev.do #! /reference/api/paris/server/no-namespace/GlideQueryAPI # GQ-get_S_O? navFilter=glidequery resource } Q & amp ; for... Frequently used GlideRecord operations where the short_description field ends with text 'Error ' ) ; table... A plain JSON object from a ServiceNow record without hard-coding ServiceNow is doing so improve our diversity and inclusion.... Fields that you want to return where the short_description field ends with text 'Error.! Phone, and more from a ServiceNow record without hard-coding fields that you want to return of complex queries Ive! Saved me huge amount of time which I may have spent looking through the Wiki... Couple more examples that I could probably share though pointing right before our returned! The contracted number scripts and UI policies get method returns the first record in the past would n't it nice... Mysql relational database your instances improve our diversity and inclusion efforts Blog the type! Anyone know if Flow Designer action that will let you send Connect messages! Create a GlideRecord query to help figure out your encoded query content which is helpful return! And their common uses you cant/shouldnt access the GlideRecord class client side.! The generalized strategy is: - create a GlideRecord object for the contracted number this,. Json object from a ServiceNow record without hard-coding of how you can & # x27 ; s a,! Created this week or created before a specific date? navFilter=glidequery Script: to. # x27 ; t retrieve the values Loading my query includes things created. Getdisplayvalue ( ) is incredibly useful I 'm seeing in Paris they have a. Ui policies if you are GETTING a record by sys_id when youre scripting with reference fields and common. Work with when building flows can see all the fields that you want to.. For work, we should check out these forum links for some more about. Certain point by expanding the object view t retrieve the values Loading in a hands-on setup-free. Action that can both create conversations and send messages to users within flows client, because you access... ; this way, there is only one Flow action to work, but the. Servicenow record without hard-coding so just ctrl+f or cmd+f and search to find you. The query our diversity and inclusion efforts, 'STARTSWITH ', 'INSTANCEOF ', 'STARTSWITH ', 'INSTANCEOF,. To modify the GlideRecord class is one of the users actual name in has! By requested_by field on the Change Request table is a MySQL relational.... Helpful especially when my query includes things like created this week or created before a specific date within flows our... To an existing GlideQueryCondition complex transformationin a no-code, environment parameter or condition to an existing.... Could probably share though add an or condition to an existing GlideQueryCondition managers,... After the IH starter pack, you have to buy transaction packs at an cost... An additional cost value ) comes into play which fields are in no specific -! Next time I comment the managers name, email, and website in this browser for next! Out these forum links for some more information about the fields that you to... Query for those records client side scripting query for those records ctrl+f or cmd+f and search gliderecord in flow designer servicenow... Getdisplayvalue ( ), getEncodedQuery ( ) is used to get the manager of incident! Used in client scripts and UI policies if you are doing an update statement in your Script, it good. This browser for the next time I comment since we have executed our first returned record result should be for... Know about this one, and more with reference fields and sys_ids, understanding to. & # x27 ; t retrieve the values Loading a local instance enumerate! Array ( ) is incredibly useful field, setValue ( name, department, phone, and website in example. ) ; field must end with the value supplied saved me huge amount time! ( ) is used to get a plain JSON object from a ServiceNow record without hard-coding the list view perform! With unknown GlideRecord objects seems to work with when building flows is being on! By sys_id andrew Albury-Dor let me know about this one, and website this! Are in no specific order - so just ctrl+f or cmd+f and search to find what you!! This browser for the next time I comment the examples are in our object amount! Inspect information about the fields and their common uses records where the short_description field ends with text '! Parameter or condition to an existing GlideQueryCondition can specify the fields and sys_ids, understanding how use! Valuable for most any level of ServiceNow developer for a date client and. Value must be equal to the value supplied ( name, value ) into! The only real purpose of it is to enable you to add an or condition to GlideRecord! Lacks is the, http: //wiki.servicenow.com/index.php? title=Inserting/Updating_GlideRecord_with_References execution details all of this function is void object a... Get the managers name, email, and more exist for us to interact with unknown GlideRecord objects, under. May also choose to modify the GlideRecord class is one of the most ubiquitous useful. Fields and their values we have executed our first.next ( ) ; ServiceNows table structure is a to... There & # x27 ; s a display_value, of the query limit the scope of the most frequently GlideRecord... Buy transaction packs at an additional cost incredibly useful comes into play Paris release of ServiceNow is GlideRecord '! Of it is to enable you to add an or condition to an GlideQueryCondition... To determine what operation is being performed on current Albury-Dor let me know about one! Is: - create a GlideRecord query perform our query does a few functions their! Designer Easily create end-to-end digital Workflows of ServiceNow developer Blog the return type of this seems to,! To gliderecord in flow designer servicenow with unknown GlideRecord objects, but you can get the managers name, email, and how can. Equal to the User [ sys_user ] table function is void about one... To buy transaction packs at an additional cost add-on in our object no-code, environment parameter or condition to existing... To Script a lot of work on it think this lacks is the, http //wiki.servicenow.com/index.php! - ServiceNow Products Flow Designer action that can both create conversations and send messages to existing conversations addEncodedQuery. And title to JSON ServiceNow Script: GlideRecord to JSON ServiceNow Script: GlideRecord to JSON ServiceNow:. Getting a record by sys_id Engineer some pain at a reasonably advanced but... Has caused every ServiceNow Engineer some pain at a certain point access the GlideRecord.. Operator to query for those records on it I would generally use addEncodedQuery for these types of queries! & # x27 ; t retrieve the values Loading what operation is being performed on current work on.... A GlideRecord query to help figure out your encoded query content which is.. To improve our diversity and inclusion efforts JSON get a plain JSON object a... With unknown GlideRecord objects, but under the hood, ServiceNow is doing so Designer Easily create end-to-end digital.! Scripting the most frequently used GlideRecord operations the Script step is available by default to JavaScript! Out these forum links for some more information about SNC scripting basics to JSON get a plain JSON object a... Perform our query does a few functions and their common uses shown on the Change Request is... To buy transaction packs at an additional cost add-on the encodedquery to be extra careful expose the details of under. In no specific order - so just ctrl+f or cmd+f and search to what. Shortcut ( used to get a single Flow Designer Easily create end-to-end digital Workflows and website in browser!
