But unfortunately she no longer works there since last year. I sent pics to the customer service and they simply play dumb. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . Honestly, so much wasted time and money. Here are 8 tips for writing great reviews. Then like us on Facebook and follow us on Twitter. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) receive my refund within X working days. Im sick of seeing influencers promoting them, false advertising! Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. We also offer FREE standard shipping for customers who select pickup in store delivery 10% Off. 23/11/22 parcel delivered. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. I have contacted them a total of 5 times now, without getting a resolution. Please check the error(s) highlighted below. When I asked customer Sevices, they answered after a week. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. We also ensure all reviews are published without moderation. In this I havent received my order nor have they bothered to get back to my emails. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing The cancellation of your order is possible only for a limited amount of time following If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. even tho I have a confirmation email showing the items and date when I placed the order. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. CHRISTMAS DAY 25 DEC , Will never order from this company!! However at no point anyone informed me that giftcards were not cumulative. They aim to confront women, men, and kids with lots of choices for every season. We are sorry to hear that your package was late and want to thank you for letting us know. 15/11/22 placed an order. Hello Kate! Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. Now that they don't have what I was looking for with the same offer type. be processed the next day. After I'd love to understand when the order is actually due to be shipped and how long the delay will be? They are not set up to deal with online presence yet - stay clear. Your order will be processed on schedule in our warehouse. Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. It was not true, after over a month I am still chasing the items or a refund. We are sorry to hear that the product you received was different than expected. For information on the use of your data on this site, please see our So a very bad buy. "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. Your experience can help others make better choices. Purchasing a product from Calzedonia is not that demanding. Hi Charis, Thank you for your review!We apologize for the negative experience. They are expensive but have some good deals from time to time. After that, they decided to cancel the order without reason. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Join the 1,872 people who've already reviewed Calzedonia. the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. ** update - over two weeks since writing this review and still no refund. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. Discover our collections for Women, Men and Children. Some of the packaging around the items was also damaged. Airtel users can dial 12150. is 06515863. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Never again. The contact formula on Calzedonia's webpage is not working either. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. Ilegal and super impolite. Possibly the worst online retailer ever. Will never order from this company!! I ordered many weeks ago. Also you don't put a receipt of the items I bought in the package which is crazy! Thank you for contacting us.We're very sorry to hear about your experience. They broke within one wear! I have emailed so many times and no response. Stay away from this business unless you can buy at one of their local shops. Absolutely disgusting in every aspect. So, no more for me. (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. NEW YEARS DAY 01 JAN I am still waiting for my refund with 3 emails requesting the refund with no solution . Local Customer Care Number. It is effortless to become a Calzedonia member. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There are numerous ways to contact Calzedonia customer service. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. Verification can help ensure real people write reviews about real companies. I have not received my order yet, what should I do? So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. After calling them they told me they have to open an investigation and will refund me. The person said they would reach out to me via email with a resolution. They can't take everyone's money like this, and my situation is obviously not an isolated incident. There are two types of membership in Calzedonia. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. This is literally the biggest scam I have ever known. Calzedonia Customer Care Support Team. 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Between 2015 and 2019, total sales of the company had increased steadily. Im sick of seeing influencers promoting them, false advertising! I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! Hello Kat! Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, EASTER Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Theres no jargon in our rights guides. Hopefully I get my money back this week. I have since reached out again and had one reply saying the investigation is still ongoing. I have had no issues. Anyone can write a Trustpilot review. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. But when I tried to check on my purchase with my number and surname (as they ask for) it says it does not exist.Yesterday afternoon (the day after the purchase) one of the charges of 75 euros charged the day before (the day I made the purchase) disappeared but it was charged again in the afternoon!!! They replied to my original review asking for more info then when I supplied it they never replied. I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. After that, they decided to cancel the order without reason. I bought 2 pairs of this leggings in 2018 and fell in love with them. UPDATE: It's been 1.5 months and Calzedonia has done nothing. UPDATE: still no delivery. I ordered several bikinis with express delivery. Hi Maria,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. I ordered 5 more pairs in 2022 and the product is NOT the same. THEY DID NOT GIVE ME ALL MY MONEY BACK. Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. I want the rest of my refund or I will contact the Better Business Bureau. You can find more detailed information on their website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I bought 2 pairs of this leggings in 2018 and fell in love with them. receive my refund within X working days. After the order was dispatched, I got a further email from the courier saying it was delayed again. Better to spend 3 at Primark, not 34 at Calzedonia. Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". Over five weeks later and theres still no sign of my parcel. Welcome to Calzedonia official fan page! Calzedonia offers products for every gender and age. We also ensure all reviews are published without moderation. Reply from Calzedonia 17 Nov 2022 Hello Sharon! By signing up, you agree to the This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. Will not be wasting anymore money for the poor quality. Extremely poor service from Calzedonia customer service team. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. for orders to be processed within the same day. 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